![]() The money is with AVAST and they are happy to make money by tricking you and helping themselves to your money. I am so angry at being fobbed off!! I'm not going to be using Avast anymore and will pass that on to friends, family and work colleagues to beware! I have continued to complain, only to be told that once there is a dispute from PayPal, the money is removed from their account, therefore they can't refund it and they can't help me further. I requested a refund from Avast and sent several emails only to be told it was my free trial of CleanUp which converted after 2 months! I don't take those kinds of risks, but adverts are always popping up so it could have been done in error if they made it look like part of my anti-virus software. They are stealing money from people and have no shame. We will now be closing this case." WHAT A SHAM of a company this is. We also send emails to ask for your best time so we can proceed with the troubleshooting. but unfortunately, after several attempts, we have failed to get in touch with you over the phone. When I did not answer either call Ralph the supervisor wrote "we have been trying to reach you now for several days now because we would like to discuss the subscription that you had on AVAST tech support dept. I live in a really rural area with poor phone signals. They waited until Monday when they phoned at 5.09 on my mobile number and 5.12 on my landline. ![]() There is no need to talk to me, just refund me as you promised. They said they would phone me to discuss this on Saturday. Most of their emails asking me to reply are "Non reply" email addresses. Updated on : I have recently complained here about this company and their "sabotage team" came here to say contact them and they would sort it out. Why has no one phoned me or emailed me? This company has appalling customer service. I was promised a call from Refunds 3 hours ago. Finally I was offered a refund if someone from their office got onto my PC hard drive to delete their product. I had to talk to 2 sales people who wanted me to buy their 179.00 product instead for support and I was on the phone for nearly an hour simply repeating "I want a refund". I phoned and said I wanted a refund as I did not want the product. I was then invited to buy further products to resolve these. It has fixed almost none of the faults it found during its first scan. I was talked through on the phone how to delete the first product and I then bought Premier. I bought a £19.99 product yesterday and when I phoned and expressed dissatisfaction I was told I could have a refund if I bought a better product.
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